Refund & Return Policy

Find out how we process refunds and in what cases we issue returns

Return and Refund PolicyAt Beauty Tings by Ash, we value your satisfaction and strive to provide high-quality cosmetic products. We understand that there may be instances where you wish to return an item or request a refund. Below, we outline our general return and refund policy, compliant with regulations across the United States.

1. General Return PolicyEligibility for Returns

• Products are eligible for return within 14 days of receipt, provided they meet the following conditions:
• The product is unused, unopened, and in its original packaging.
• The product is not classified as a non-returnable item (see Section 3).
• Proof of purchase (e.g., order confirmation or receipt) is provided.

How to Initiate a Return
To request a return:

• Contact us at [Insert Contact Email] with your name, phone number, order number and reason for the return.
• We will provide return instructions and, if applicable, a shipping label.
• Ship the item back within 7 days of receiving the return instructions.

Return Shipping Costs

• Customers are responsible for the cost of return shipping unless the product is defective or the return is due to an error on our part.

2. Refund PolicyProcessing of Refunds

• Refunds are processed within 5–10 business days after we receive and inspect the returned product.
• Refunds will be issued to the original payment method used for the purchase.

Non-Refundable Fees

• Original shipping fees are non-refundable.
• Restocking fees of up to 15% may apply for returns that do not meet the eligibility criteria.

3. Non-Returnable Items
Due to the nature of our products, the following items are non-returnable:

• Opened or used cosmetic products.
• Products that have been tampered with or are missing seals.
• Personalized or custom-made items.
• Gift cards or promotional items.

4. Defective or Damaged Products
If you receive a defective or damaged product:

• Notify us within 7 days of receiving your order.
• Provide photos of the product and packaging as evidence.
• We will review your claim and offer a replacement, store credit, or full refund, depending on the situation.

5. Legal Compliance and ExceptionsCompliance with State Laws

• Our policy complies with applicable consumer protection laws, including the Magnuson-Moss Warranty Act and state-specific requirements such as California Civil Code Section 1723.
• Customers in states with additional return rights will be notified of their rights during the return process.

Exceptions for Health and Safety

• For hygiene and safety reasons, opened or used cosmetic products cannot be returned unless defective.

6. Contact Us
If you have questions or need assistance with a return or refund, please contact us at:

Email: beautytingsbyash@gmail.com
Phone: (646) 719-7655